FAQ of PCB

1. PCB Expedited Service

PCB Expedited Service depends on the fabrication capacity and the complexity of your boards. So please send your Gerber files to us and get accurate response here.

Expedited Working Days Increased Cost
1 20%
2 50%
3 100%

2. What is your business hour?

We have salespeople responding to your email requests or processing your online order once we receive them. We start to review your details whenever your order or email reaches us. We work 7/24/365.

3. How can I get a quote?

At WELLPCB.com, you can use our hassle-free online quote system to get your price instantly and immediately after you input a few parameters online. Of course you can still ask for a traditional quotation request by sending email to service01@wellpcb.com  nd our service person will quote within 24 hours, do not forget to enclose your Gerber files and all other necessary files for PCB quotation.

4. What if I am dissatisfied with PCBs from WELLPCB.com?

If you find any defects with your PCBs upon receipt in you hand, or if you feel any dissatisfaction about our products or services, please immediately let us know via service01@wellpcb.com , we will respond within 24 hours. We will serve you till you are finally satisfied. We will either repair or re-fabricate your PCB if quality issue occurs, or we will refund full amount to you without returning the defective PCBs. You may also choose to credit your WELLPCB.com account and you may use the credit for your future orders with us.

5. What if I need to cancel my order??

A prorated cancellation fee will be charged for cancelled orders depending on fabrication status at the time of cancellation. Orders are subject to 100% cancellation fee. Please contact your Salesperson immediately and follow up with a fax or e-mail to confirm and provide written record for any verbal cancellation.

6. How does your privacy policy work?

We respect the privacy of all our customers. We promise we will never share your personal information with any third parties.

7. Can WELLPCB.com change my way of shipment?

Yes, but it is based on the perception that the NEW way of shipping will be speedier for the shipping box reaching your address earlier than the previously chosen courier. All we do is to ensure your best possible ordering experiences with WELLPCB.com.

8. What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

There are occasions, however, when the freight carriers have delays and/or make shipment errors. We regret when this happens but we cannot be responsible for delays by these carriers. The worst case is that we will remake PCBs for you and re-ship to you. For the extra courier charges, we may talk to Courier Company for compensation.

9. Who will be responsible for the customs duty that may be levied at my country?

As WELLPCB.com fabricates your PCBs in our facilities in Shenzhen China, we ship internationally to your country. As the customs policy in different countries may differ, some customs authorities in some countries may levy customs duty on imported PCBs. If this happens, it is your responsibility to pay. In many countries, the duty may be waived or exempted.

10. What are your capabilities of PCB fabrication?

We have capabilities of manufacturing most of the PCBs for our customers. If you find your PCBs need special processing or you are not sure if we have the ability to produce or not, please contact us at service01@wellpcb.com for an answer, attaching your Gerber files and all other files or drawings for us to assess if we can do or not. For the full list of our PCB Capabilities, please refer to Capabilities